Terms & Conditions

Open Hours

During working hours it is possible to contact us by telephone, text and on the premises. We do not offer out-of-hours service. Please do not request or assume out-of-hours access is available.

As we operate from a residential location, please respect privacy and do not knock or ring the residential property outside business arrangements.

Collections

Please wait for your ready message before collecting, and please collect during working hours. We recommend texting or calling before arrival as we may occasionally be out on call.

Collections, drop-offs and support outside normal hours are not offered. Devices should be collected promptly. Storage charges may apply after 3 working days, and uncollected devices may be treated as abandoned after 90 days.

If someone else will collect on your behalf, please tell us their name before they arrive.

Computer Repairs

Computers are complex consumer devices with many makes, models and parts. We aim to provide the best quality service possible at competitive prices, but availability and repair complexity can affect outcomes and timing.

Parts can take 5 to 10 days to arrive, and older or rarer machines may require longer lead times or may not have available parts at all. Some older parts may also cost more.

Free Quote

Quotes are free with no obligation. Requotes are charged at £10.

To obtain a free inspection and quote, equipment must usually be left with us for at least 4 hours. By doing so, you agree to these terms and to provide the contact details needed to manage the job, including name, password or PIN where relevant, mobile number, email and postal address.

The free quote is offered on the basis that you may realistically accept the quotation if suitable. If you refuse the first quote, another free quote will not normally be offered for 14 working days. If equipment is collected and later returned, a requote may be necessary and may be charged in advance.

Timescales and Delays

Repair timescales cannot be guaranteed. Delivery delays, part availability, technical complexity and staffing all affect turnaround.

We do not accept responsibility for losses due to delays, inconvenience, taxi fares or travel costs. Some services are not available at all times, and some are more limited on Mondays and Fridays.

It is the customer’s responsibility to ensure that the failure of one device does not impair business, finances or arrangements.

Software and Data Loss

Software licences are the customer’s responsibility. Software cannot be reinstalled without the correct media, downloads, licence details or product keys.

In order to repair a computer, it may be necessary to reinstall the operating system. This may remove installed programs and data. Programs generally cannot be automatically recovered and must be reinstalled from legitimate installation media using valid licence keys.

We accept no responsibility for the loss of software or files. Customers are responsible for keeping backups, software keys and recovery information safe.

Communication

We respond to calls, texts and emails during open hours as best we can. Communication times cannot be guaranteed, especially during busy periods when repair work takes priority.

We aim to provide routine quotes within 4 working hours where possible, but this is not guaranteed.

Cancellation & Returns

Cancelling a repair or service after work has been accepted incurs a minimum charge of £25.

Once a quote is accepted, an agreement is formed for the work to proceed. Returns and corrective reviews take time and may require at least 48 hours, and in some cases longer depending on the issue.

We do not offer price matching or retrospective discounts after a job has been agreed.

Free Services

On occasion, a service may be offered free of charge, such as installing free software. No responsibility is accepted for loss or inconvenience resulting from the use of a free service, and free services may be withdrawn at any time.

Discount Packages

Discount packages may offer reduced labour pricing in exchange for a monthly fee. These packages are subject to fair use, may exclude parts, and may be limited to named computers or devices.

Advance payment terms, direct debit continuation terms and non-refundable initial periods may apply.

Lost Passwords

We cannot be held responsible for loss arising from forgotten passwords. Devices may be restarted during inspection, and customers must know the passwords needed for access to their own systems and services.

Wireless keys, email passwords and service logins remain the customer’s responsibility. Service providers usually will not discuss account recovery with third parties.

Data Recovery

Data recovery is often successful, but not always. Storage devices may deteriorate further during attempts to recover data, even where care is taken.

We do not accept responsibility for financial or other losses arising from data loss. Customers are responsible for maintaining their own backups.

By accepting a data recovery service, you also accept that file names and a sample of files may need to be inspected to confirm recovery quality.

Privacy

We do not pass personal or company details to third-party suppliers. We may occasionally send service-related marketing emails, and you may unsubscribe from these.

We do not use cookies to track your information on this website.

Partner Repairs

Some repair services may be handled by partner repair centres. These jobs may involve courier transport and off-site processing, which affects timescales.

Where courier services are used, cover for loss may be limited. If that level of cover is insufficient, the repair should not be requested.

Water Damage

Devices previously exposed to water or liquids are inherently unstable. We accept no liability for devices that fail during or after repair where liquid damage is involved.

Water-affected devices are not covered by warranty. Damage may develop days or weeks after exposure.

Loss or Damage On Site

While equipment is on site, reasonable care is taken. In the event of accidental loss or damage, cover may be limited to a maximum value rather than full replacement cost.

Independence

We hold relevant technical training and Apple-related certification experience, but we are not owned, controlled or authorised by Apple or other manufacturers unless explicitly stated.

We are an independent repairer and may use compatible aftermarket or refurbished parts where appropriate. Manufacturer warranty may be affected by third-party repair.

iOS Updates

Replacement parts for iPhone and iPad are tested on common software versions available at the time of repair. Future iOS updates may change compatibility.

Warranty does not cover issues created by later software updates.

Apple Touch ID and Face ID

Touch ID and Face ID functions are restricted by Apple design and may not be independently repairable in the same way as other parts. Where a pre-existing or incidental issue affects these features, Apple repair may be the only full restoration path.

Quality Parts

We aim to source high-quality aftermarket or refurbished original parts from reputable suppliers and test fitted parts thoroughly before return.

Some advanced manufacturer features, such as True Tone, may not always be supported by non-manufacturer replacement parts.

Warranty

Warranty is intended to protect against manufacturing defects, not accidental damage, misuse, impact, liquid exposure, dust exposure, or environmental abuse.

Typical warranty periods may vary by repair type. For example, drives, RAM and power supplies may carry longer cover than screens, board-level work or handset parts.

Software, including Windows, macOS and drivers, is not covered by warranty.

Repair Not Available

Repairs are offered case by case. We reserve the right to refuse a repair where parts, risks, reliability concerns or likely future problems make the job unsuitable to offer.